Quality Management Policy

 

 

Introduction

U Energy (Yorkshire) Ltd (the ‘Organisation’) is committed to providing defect-free products and services to its customers, delivered on time and within budget. The Organisation operates a Quality Management System (QMS) that has achieved ISO 9001:2015 certification, encompassing all aspects specific to its scope of certification.

 

Management Commitment

The management of U Energy (Yorkshire) Ltd is dedicated to the following commitments:

  • Development and Improvement: Continuously develop and improve the QMS.
  • Effectiveness: Continually improve the effectiveness of the QMS.
  • Customer Satisfaction: Enhance customer satisfaction by meeting and exceeding their needs and expectations.

 

Quality Objectives

The Organisation is committed to ensuring that:

  • Customer Focus: Customer needs and expectations are determined and fulfilled to achieve high customer satisfaction.
  • Communication: The importance of meeting customer needs and relevant statutory and regulatory requirements is communicated throughout the Organisation.
  • Policy and Objectives: The Quality Policy is established, and Quality Objectives are set at relevant functions, levels, and processes.
  • Management Review: Management Reviews set and review Quality Objectives and report on Internal Audit results to monitor and measure the processes and effectiveness of the QMS.
  • Resource Availability: Necessary resources are available to maintain and improve the QMS.

 

Employee Involvement

All personnel understand and comply with the requirements of this Quality Policy and adhere to the contents of the QMS. The Organisation constantly monitors its Quality performance and implements improvements when appropriate. This Quality Policy is regularly reviewed to ensure its continued suitability. Copies of the Quality Policy are available to all staff and relevant interested parties.

 

Focus of Quality Management

Enhancement of Quality

  1. Boosting Quality: Enhance and boost the quality of products and services provided, thereby increasing quality standards in the solar industry.
  2. Standardised Assessment: Ensure thorough, standardised, and consistent procedures for assessing quality in compliance with validating agencies’ terms and conditions.
  3. Research and Development: Conduct research and development to promote the quality of goods and services provided.
  4. Monitoring Procedures: Establish standard monitoring procedures for all employees, both on-site and off-site.

 

Purpose

The main purpose of the Quality Management Policy is to identify areas of improvement and excellence and achieve both within a reasonable timeframe. Additionally, the Organisation focuses on facilitating the requirements for fulfilling both improvement and operational plans to enhance service quality.

 

Review and Analysis

All meetings and supervisory sessions in the business are recorded, reviewed, and analysed. The outcome of this analysis is used to identify areas for improvement regularly.

 

Action Planning and Improvement

U Energy ensures that staff involved in the planning and evaluation of improvements use data obtained from thorough analysis of recorded information. Reports generated are reviewed by department heads to verify information and promote quality management to the highest extent possible.